Frequently Asked Questions
Will you siGn an NDA?
Yes. We understand that your ideas are valuable and we will treat anything you tell us with the strictest confidence. With that said, we are also happy to sign a non-disclosure agreement after our initial conversation.
Can you provide an NDA?
Yes, we can provide a mutual NDA for you if you do not have one. It is in our joint interest that you are comfortable discussing your ideas and project with us so that we can best advise and help you. To proceed with a project we will require that a mutual NDA is in place. If you would like to look over a sample NDA and learn more about what type of NDA is best for you the GOV.UK site provides further free information on non-disclosure agreements.
Where are your clients?
Most of our clients are based in the UK, but we love to work with companies from further afield as well.
Do you work with clients in the USA, Australia and other countries?
Yes, we can provide our design consulting and embedded software services to you no matter where you are based and often work with companies in North America. In some cases the work we perform for you will be subject regulations that are local to your country or region. If you are outside the EU we will work with you individually to meet compliance and other regulatory obligations on a case-by-case basis.
How do you Bill?
Payment terms depend on the service you have requested. For the Feasibility Study we require prepayment. For most design projects we issue invoices at the end of each month and clients pay by bank transfer. Generally, projects are billed hourly each month. Billing terms will always be clearly stated in our contract.
We are an EU business and registered for VAT. Can we pay you without paying UK VAT?
Yes. For EU businesses that are registered for VAT in their home country we can process your invoice without applying UK VAT. Please email or call with your EU VAT number.
Do you have a Quality Policy?
Yes, we believe that the quality of our work is important as is having systems in place to help us consistently deliver quality work. We are ISO 9001 certified. Please click for a a copy of the certificate.
Quality Policy Statement:
Ripcord Designs is committed to meeting the needs and expectations of our clients and other interested parties. We will ensure that our quality Policies and Objectives are implemented throughout the organisation and communicated internally and externally to all of our stakeholders. We will endeavor to maintain the effectiveness and continually improve our Quality Management System.
