The protection of your personal information is important to us. 

This privacy policy explains how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

• Ripcord Designs collects the following data:

• Personal identification information (name, email address, phone number, etc.)

• Website usage information

• Information regarding your company

• Information regarding your, estimates or other enquiries

How do we collect your data?

You directly provide Ripcord Designs with most of the data we collect. We collect data and process data when you:

• Request an estimate for any of our products or services

• Voluntarily complete a customer survey or provide feedback by email or other communication tool

• Use or view our website via your browser's cookies

Ripcord Designs may also receive your data indirectly from the following sources:

• CRM System

• Google Analytics

• Other publicly available digital or offline sources

How will we use your data?

Ripcord Designs collects your data so that we can:

• Complete your request for an estimate or manage your account

• Email you information on our services or other topics that we feel may be of interest

When Ripcord Designs processes your request for an estimate, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Ripcord Designs securely stores your data on our internal servers and on third-party cloud servers

Ripcord Designs will keep your data for as long as we maintain a business relationship.  After this time, we will archive your data or, if you request, delete it from our servers.

Marketing

Ripcord Designs would like to send you information about our services and other associated information that we think will be of interest to you.

If you have agreed to receive marketing materials, you may always opt out and have the right to ask us to stop contacting you for marketing purposes.

What are your data protection rights?

Ripcord Designs would like to make sure you are fully aware of all of your data protection rights. In particular, you are entitled to the following:

• The right to access: you have the right to request Ripcord Designs for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification: you have the right to request that Ripcord Designs correct any information you believe is inaccurate. You also have the right to request Ripcord Designs to complete information you believe is incomplete.

• The right to erasure: you have the right to request that Ripcord Designs erase your personal data, under certain conditions.

• The right to restrict processing: you have the right to request that Ripcord Designs restrict the processing of your personal data, under certain conditions.

• The right to object to processing: you have the right to object to Ripcord Designs' processing of your personal data, under certain conditions.

• The right to data portability: you have the right to request that Ripcord Designs transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org

How do we use cookies?

Ripcord Designs uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website 

• Analyse our web traffic using an analytics package

• Store information about your preferences

What types of cookies do we use?

There are several different types of cookies, however, our website uses:

• Functionality - Ripcord Designs uses cookies so that we recognise you on our website and remember your previously selected preferences

• Marketing - Ripcord Designs uses cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and IP address

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Ripcord Designs website contains links to other websites - our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy

Changes to our privacy policy

Ripcord Designs keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 6th March 2023

How to contact us

If you have any questions about Ripcord Designs' privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@ripcorddesigns.com

Call us: 01727226186

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Ripcord Designs has not addressed your concern satisfactorily, you may contact the Information Commissioner's Office: https://ico.org.uk